How do I begin a Lyssn telehealth session with my client?

Clients can access Lyssn’s telehealth using smartphones and tablets (android or iphone) or laptop/desktop computers. At the present time, Lyssn’s platform requires counselors to use laptop/desktop computers using Chrome browser.

Select the client from the list on the left side of the page.
- If your client is not in the list on the left, please create a new client using the next to the search field.
Click on the orange Start New Session button in the upper right corner of the page, then select Telehealth session from the drop-down menu.
This will provide a pop-up window that includes the client url to the telehealth session. Select the Copy Link button and email this to your client.

Select one of the 3 recording permissions
- Do not record this session allows you to interact with your client via Lyssn telehealth using video and audio capability, but does not retain the session recording.
- Record this session's audio allows you to retain only the audio portion of the session, while still allowing you to interact with your client via video.
- Record this session's video and audio allows you to retain both audio and video on the session
Select Start Session button for the telehealth session to begin