How do I begin a Lyssn telehealth session with my client?

Lyssn’s platform requires providers/caseworkers to use laptop/desktop computers with Chrome browser.

Select My Clients from the menu on the upper left side of the page.
- If your client is not in the list below My Clients, please create a new client using the next to the search field.
Click on the orange Start New Session button in the upper right corner of the page, then select Telehealth session from the drop-down menu.
This will provide a pop-up window that includes the client url to connect to the telehealth session. Select the Copy Link button and email this to your client.
Select one of the 3 recording permissions
- Do not record this session allows you to interact with your client via Lyssn telehealth using video and audio, but does not retain the session recording.
- Record this session's audio allows you to retain only the audio portion of the session, while still allowing you to interact with your client via video.
- Record this session's video and audio allows you to retain both audio and video of the session
Select Start Session button for the telehealth session to begin