Change passwords for your Lyssn users

This guidance document will take you through steps to manually change password for users within your Lyssn program.

1. Select the Manage Accounts and Conversations tile on your landing page. This will take you to a list of your users (e.g. providers, counselors, caseworkers. etc.).
2. Select a user from the list on the left to begin changing their password.
   
3. Select the Edit button in the upper right corner.
4. In the pop-up window, select the Change Password button at the bottom of the window.
5. In the New Password box, enter a password and again into the Confirm New Password box. Then click Update.
6. Select the Done button at the bottom of the pop-up window to complete the password change.
7. This password change is manual and users will not receive any email notification that the password has changed. The final step is to communicate the new password to your user.