Browser Requirements when accessing Lyssn

Here are best practices for accessing Lyssn.

TIPS

• Ensure you are on the most recent version of Lyssn by completing a hard refresh in your browser: Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac)
• Always use a laptop or desktop computer when accessing Lyssn
• Users should not access Lyssn via mobile devices (e.g., iPhone, Tablet, etc.)
• Lyssn works best when using Google Chrome Browser
• If you are required to access Lyssn via a VPN connection, please contact support@lyssn.io

Ensure your browser is up to date by following the guidance below

• Open Google Chrome
• Click the 3 vertical dots at the top right of the window
• Select “Settings”
• On the left menu, select “About Chrome”

• The following screen will appear and confirm Chrome is up to date (as pictured below) OR will recommend an update.

Ensure Lyssn can access your computer’s camera and microphone

• Open Google Chrome
• Click the 3 vertical dots at the top right of the window
• Select “Settings”
• On the left menu, select “Privacy and Security”

• Select the “Site Settings”

• Scroll to the section labeled “Permissions”
• Select “Camera”

From the dropdown list of options, select the camera you will be using

• Click the back arrow next to “Camera” to go back to the previous screen

• Select “Microphone”

Clear your Browser Cache   

• Open Google Chrome

• Click the 3 vertical dots at the top right of the window
• Select “Settings”
• On the left menu, select “Privacy and Security”

• Select “Delete browsing data”

• From the Time Range dropdown, select “Last 7 Days”. Ensure all boxes are checked and then click “Delete Data”